Description: Each chapter ends with a Summary, Chapter Resources, Key Words, and Inter-Act with Media sections. Chapters 2 through 14 also end with "What Would You Do?: A Question of Ethics" Sections and Communication Improvement Plans.PrefaceI. Part One: Understanding Interpersonal Communication1. An Orientation to Interpersonal Communication1.1.. Interpersonal Communication Defined1.2.. The Functions of Interpersonal Communication1.3.. The Interpersonal Communication Process1.3.1.. Participant Characteristics and Roles1.3.2.. Context1.3.3.. Message Formation1.3.4.. Channels1.3.5.. Noise1.3.6.. Feedback Messages1.3.7.. The Process in Action1.4.. Interpersonal Communication Principles1.4.1.. Interpersonal Communication has Purpose1.4.2.. Interpersonal Communication is Continuous1.4.3.. Interpersonal Communication Messages Vary in Conscious Encoding1.4.4.. Interpersonal Communication is Relational1.4.5.. Interpersonal Communication is Learned1.5.. The Ethics of Interpersonal Communication1.6.. Interpersonal Communication and Diversity1.7.. Diverse Voices: Arturo Madrid, Social Perception1.8.. Increasing Interpersonal Communication Competence1.8.1.. Understanding the Concepts and Developing Skills that Lead to Competence1.9.. Spotlight on Scholars: Brian Spitzberg on Interpersonal Communication Competence1.9.1.. Writing Communication Improvement Goal Statements2. Forming and Using Social Perceptions2.1.. The Perception Process2.1.1.. Attention and Selection2.1.2.. Organization as Stimuli2.1.3.. Interpretation of Stimuli2.2.. Perception of Self: Self-Concept and Self-Esteem2.2.1.. Forming and Maintaining a Self-Concept2.2.2.. Developing and Maintaining Self-Esteem2.2.3.. Accuracy of Self-concept and Self-Esteem2.3.. Spotlight on Scholars: Michael Hecht on Interethnic Communication and Ethnic Identity2.3.1.. Presenting Ourselves2.3.2.. Self-Concept, Self-Esteem, and Communication2.4.. Diverse Voices: Delores V. Tanno, I am2.4.1.. Cultural and Gender Differences2.5.. Perception of Others2.5.1.. Physical Characteristics and Social behaviors2.5.2.. Stereotyping2.5.3.. Emotional States2.5.4.. Cultural and Gender Differences2.6.. Improving Social Perception3. Communication in Relationships: Basic Concepts3.1.. Types of Relationships3.1.1.. Acquaintances3.1.2.. Friends3.1.3.. Close Friends of Intimates3.1.4.. Disclosure and Feedback Ratios3.2.. Communication Patterns During States of Relationships3.2.1.. Beginning and Developing Relationships3.3.. Spotlight on Scholars: Steven Duck on Personal Relationships3.4.. Diverse Voices: Brenda Allen, Friendships that Bridge Differences3.4.1.. Communication in Stabilizing Relationships3.4.2.. Relationship Disintegration3.5.. Theoretical Perspective on Relationships3.5.1.. Interpersonal Needs Theory3.5.2.. Exchange Theory4. Verbal Communication4.1.. The Nature and Use of Language4.1.1.. Language and Meaning4.1.2.. Language and Culture4.2.. Increasing Language Clarity4.3.. Diverse Voices: Castelan Cargile, Accents and Language4.3.1.. Develop Your Vocabulary4.3.2.. Choosing Specific Language4.3.3.. Date Information4.3.4.. Index Generalizations4.4.. Speaking Appropriately4.4.1.. Adapt Formality to the Situation4.4.2.. Be Wary of Jargon and Slang4.4.3.. Avoid Crude Language4.4.4.. Demonstrate Sensitivity4.5.. Spotlight on Scholars: Molefi Kete Asante on the Language of Prejudice and Racism5. Communicating Through Nonverbal Behaviors5.1.. The Nature of Nonverbal Communication Behavior5.2.. Body Motions5.2.1.. Types of Body Motions5.2.2.. How Body Motions are Used5.2.3.. Cultural Variations5.2.4.. Gender Variations5.3.. Paralanguage5.3.1.. Vocal Characteristics5.3.2.. Vocal Interferences5.4.. Self-Presentation5.4.1.. Clothing and Personal Grooming5.4.2.. Poise5.4.3.. Touch5.4.4.. Time5.4.5.. Cultural Variations in Self-Presentation5.5.. Communication Through Management of Your Environment5.5.1.. Space5.6.. Spotlight on Scholars: Judee K. Burgoon on Nonverbal Expectancy Violation Theory5.6.2.. Temperature, Lighting, and Color5.7.. Diverse Voices: Elizabeth Lozano, Latin American and Anglo Use of Personal Space in Public Places5.7.1.. Cultural Variations in Management of the Environment5.7.2.. Increasing Accuracy of Nonverbal CommunicationII. Part Two: Developing Interpersonal Communication Skills6. Holding Effective Conversations6.1.. Characteristics of Conversation6.2.. Types and Structures of Conversation6.2.1.. Parts of Conversation6.2.2.. Two Common Types of Conversation6.2.3.. The Structure of Casual Social Conversation6.2.4.. The Structure of Problem-Consideration Conversations6.3.. Rules of Conversation6.3.1.. Characteristics of Rules6.3.2.. The Cooperative Principle6.4.. Diverse Voices: Gwendolyn Gong, Ph. D., When Mississippi Chinese Talk6.5.. Guidelines for Effective Conversationalists6.5.1.. Prepare to Contribute Interesting Information6.5.2.. Ask Questions that Motivate Others to Respond6.5.3.. Provide Free Information6.5.4.. Credit the Sources for Your Ideas6.5.5.. Practice Appropriate Turn-Taking6.5.6.. Maintain Conversational Coherence6.5.7.. Practice Politeness6.5.8.. Engage in Ethical Dialogue6.5.9.. Cultural Variations in Effective Conversation7. Listening Effectively7.1.. Attending: Focusing Attention7.2.. Diverse Voices: Dawn O. Braithwaite and Charles A. Braithwaite, Communication Between Able-Bodied Persons and Persons with Disabilities7.3.. Understanding: Listening Actively7.3.1.. Identifying the Organization7.3.2.. Attend to Nonverbal Cues7.3.3.. Ask Questions7.3.4.. Paraphrasing7.3.. Remembering: Retaining Infromation7.3.1.. Repeat Information7.3.2.. Construct Mnemonics7.4.. Spotlight on Scholars: Robert Bostrom on Listening7.4.1.. Take Notes7.5.. Evaluating: Listening Critically7.5.1.. Separate Factual Statements from Inferences7.5.2.. Evaluating Inferences8. Responding With Empathy and Understanding8.1.. Empathy8.1.1.. Approaches to Empathy8.1.2.. Improving Our Ability to Empathize8.1.3.. Diverse Voices: Linda Howard, Black and White8.1.4.. Cultural Considerations8.2.. Understanding Emotional Support8.2.1.. Supporting8.3.. Spotlight on Scholars: Brant Burleson on Comforting8.4.. Characteristics of Effective and Ineffective Emotional Support8.5.. Messages8.5.1.. Supportive Interaction Phases8.6.. Supportive Message Skills8.6.1.. Clarifying Supportive Intentions8.6.2.. Buffering Face Threats8.6.3.. Other-Centered Messages8.6.4.. Framing8.6.5.. Giving Advice8.7.. Gender and Cultural Similarity and Differences in Comforting9. Sharing Personal Information: Self-Disclosure and Feedback9.1.. Self-Disclosure9.1.1.. Guidelines for Appropriate Self-Disclosure9.1.2.. Cultural and Gender Differences9.2.. Disclosing Feelings9.2.1.. Making Feelings9.2.2.. Displaying Feelings9.2.3.. Describing Feelings9.2.4.. Owning Feelings and Opinions9.3.. Giving Personal Feedback9.3.1.. Describing Behavior9.3.2.. Praise9.3.3.. Giving Constructive Criticism9.4.. Asking for Criticism10. Using Interpersonal Influence Ethically10.1.. Interpersonal Power in Relationships10.1.1.. Perception of Coercive Power10.1.2.. Reward Power10.1.3.. Legitimate Power10.1.4.. Expert Power10.1.5.. Referent Power10.2.. Types of Persuasive Messages10.2.1.. Giving Good Reasons10.2.2.. Personal Credibility10.3.. Spotlight on Scholars: Richard Petty on Attitude Change10.3.1.. Emotion Appeals10.4.. Compliance-Gaining Strategies10.4.1.. Supporting-Evidence Strategies10.4.2.. Exchange Strategies10.4.3.. Direct-Request Strategies10.4.4.. Empathy-Based Strategies10.4.5.. Face-Maintenance Strategies10.4.6.. Other-Benefit Strategies10.4.7.. Choosing a Strategy10.4.8.. Overcoming Resistance10.5.. Assertiveness10.5.1.. Contrasting Methods of Expressing Our Needs and Rights10.5.2.. Distinguishing Among Passive, Aggressive, and Assertive Responses10.5.3.. Characteristics of Assertive Messages10.5.4.. Assertiveness in Cross-Cultural Relationships11. Managing Conflict11.1.. Types of Interpersonal Conflict11.1.1.. Pseudoconflict11.1.2.. Fact Conflict11.1.3.. Value Conflict11.1.4.. Policy Conflict1.1.5.. Ego Conflict11.2.. Styles of Managing Conflict11.2.1.. Withdrawal11.2.2.. Diverse Voices: Bruce A. Jacobs, Conversing About Racism11.2.3.. Accommodating11.2.4.. Forcing11.2.5.. Compromising11.2.6.. Collaborating11.3.. Communication Skills That Promote Successful Conflict Management11.3.1.. Communication Skills For Initiating Conflict11.3.2.. Spotlight on Scholars: Daniel J. Canary on Conflict Management11.3.3.. Communication Skills for Responding to Conflict11.3.4.. Communication Skills for Mediating Conflict11.3.5.. Recovering from Conflict-Management Failures3. Part 3: Using Communication Skills to Improve Relationships12. Communicating in Intimate Relationships: Friends, Spouses and Family12.1.. Characteristics of Intimate Relationships12.1.1.. Warmth and affection12.1.2.. Trust12.1.3.. Self-Disclosure12.1.4.. Commitment12.2.. Types of Intimate Relationships and Relational Styles12.2.2.. Male Relationships12.2.3.. Female Relationships12.2.4.. Gender Differences in Intimacy12.2.5.. Male-Female Relationships12.2.6.. Marriage Relationships12.2.7.. Spotlight on Scholars: Mary Anne Fitzpatrick on Couple Types and Communication12.2.8.. Family Relationships12.3.. Diverse Voices: Elisa Martinez, Having a Choice of Who to Be12.3.1.. Improving Family Communication12.4.. Problem Areas in Intimate Relationships12.4.1.. Jealousy12.4.2.. Sex-Role Stereotyping13. Communicating in the Workplace13.1.. Preparing Yourself During the Hiring Process13.1.1.. Presenting Yourself in Writing13.1.2.. Presenting Yourself During an Interview13.2.. Interviewing Others13.2.1.. Beginning the Interview13.2.2.. Questions Used in the Body of the Interview13.2.3.. Concluding an Interview13.3.. Managing Relationships at Work13.3.1.. Communicating in Managerial Relationships13.3.2.. Communicating in Co-Worker Relationships13.3.3.. Diverse Voices: Sheryl Lindsay, Understanding Our Mexican Co-Workers13.4.. Leadership in Work Relations13.4.1.. Leadership Traits13.4.2.. Leaders

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